Delivery & Returns
Delivery
IJKA SA uses SNT Sports as its fulfilment partner.
We aim to dispatch all goods in stock as quickly as possible. The maximum delivery lead time for goods is 10 days unless specifically agreed with you.
Couriers will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier’s first visit they will attempt a re-delivery at no additional cost. Our couriers deliver until 6pm in most areas.
If you are not available to collect and sign on the courier’s first visit , the will attempt re-delivery up to a maximum of three (3) times. If delivery is not successful after the third attempt, they will return the goods to ourselves and we will issue a refund. We reserve the right to re-charge the delivery cost for re-delivery.
Delivery fee charge is R120.00 for orders less than R700.00
You may accept the delivery charges or cancel your order at the time of checking out.
Please note that charges may apply for returning these goods in the event of cancellation, please see our returns policy.
Our Returns Policy
You may cancel your order any time within fourteen (14) working days, beginning on the day after you received the goods. We will refund the price of the goods in full and will reimburse you for the delivery costs you paid except where multiple items have been ordered and not all of them are being returned. However you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within fourteen (14) days of the day you give written notice of cancellation.
To cancel an order, you must inform us in writing at talitha@ijka.co.za. You must also return the goods to us as soon as possible. The goods need to be in their original packaging and in a sellable condition, and at your own cost and risk.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (10) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
If a refund or reimbursement is payable to you, we will transfer the money using Direct Deposit and we may need your bank details in order to complete a refund. Gift Cards, coupons and vouchers will not be refunded for cash
Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
If you have a query about returning goods, please contact Christo in customer services at SNT Sports on +27 (0) 11 444 8800 or +27 (0) 10 005 1400.